Our philosophy on maintenance is: invest care, professionalism, and a do-it-right mentality to increase long-term profits to the property owner.
Maintenance services are available at your investment property 24 hours a day, 365 days a year. We have a network of reliable vendors whom we feel provide the best services for the best value.
Following are the services we offer to the apartment investor:
Experienced apartment maintenance personnel
Competitive hourly rates
Licensed contractor services available
Long relationships with licensed, bonded, and insured vendors
Access to various outlets for parts
Simple repairs to complete unit turns
In-depth inspections by a supervisor before and after work is completed
Complete insurance coverage of all maintenance personnel
Supporting tenant initiative in taking care of a problem
Analysis of fees/costs and outward billing if warranted
Priority to Health and Safety issues per Arizona Landlord/Tenant Act
Communication with owner ASAP regarding unusually high repair cost
Monthly checks on smoke alarms, A/C filters, and pest control
Maintenance of your property is a daily, ongoing, and proactive process. Our maintenance team inspects all completed work, monitors the costs and maintains records of all recommended improvements. On-site personnel are on 24-hour emergency call. Emergency repairs are given top priority. Non-emergency work orders are scheduled and competed within 72 hours. Prior to renting a unit, our repair crew thoroughly inspects, cleans and makes any needed repairs and leaves the unit in the best possible condition warranting the highest rent possible for the market. Weekly inspection reports are required and preventive maintenance is performed on a set schedule.
Cost Effectiveness and Efficiency
It has been our experience that on-site maintenance can save a property up to 30% over the cost of hiring outside contractors for repairs. However, when a major repair or refurbishment requires an outside contractor, a written estimate is obtained detailing all necessary parts and labor prior to commencement of the work. Our supervisors closely monitor the work to ensure it is done properly and within the estimate. AIM negotiates discounted vendor contracts throughout the valley, which enables us to buy at volume discounts.
Management Service Fees
We believe the goals of all property management companies should be the same: maximize the total amount of income while closely monitoring expenses.
We base our fee on rental income collected only. The fees we earn for managing the property pay for our cost of doing business.
We do not charge our clients for:
Associations or clubs to which the management company belongs
Dues or subscriptions that benefit the management company
Credit verification (they are charged to prospective residents)
Income from other sources, i.e. laundry or vending
Income from forfeited security deposits or cleaning fees